It’s been 2 months since opening night at the operahouse and we thought we’d take a minute to comment on some of the feedback we have received from our ParkWhiz customers.

GOOD

Lisa from Riverside wrote, ”Absolutely the best service around. The cost is reasonable, the attention spot on. You have to be an idiot to not use Park Whiz. Loved it.”

Moonalbrecht – ”ParkWhiz was great! It was wonderful to drive up to the door and just get out. Also, very quick to retrieve cars. Good job! I’ll do it again!”

Katrina – ”If you must drive this is the way to go”

Thanks for the great feedback. We’ll continue to strive to gain the trust and loyalty from all our users.

BAD

Lee commented, ”Given the high volume of customers, it took a while to get my car after the opera performance but overall, highly recommend!”

Hmmm…well, this is what we refer to as “Traffic Congestion Mayhem 101”. Anytime you have a high concentrated number of people in a small area, it’s gonna be tough to maneuver cars in and out of a location. This is an age old problem. The mad rush after a show or any large event is chaotic no matter where you park. If you park in a garage, you’ll still have to walk to that garage, and endure the same type of wait as traffic clears out. Yuck!

That said we are working to institute new features and ways to improve this process in the coming months for our buyers and sellers.

UGLY

noricat said, ”We waited forever to get our car. I can’t imagine what it will be like waiting in the cold after future performances. Maybe it was a busy night, but signage could have been better too – like where/who do I give my ticket to??”

Now this is a great example of how user feedback can help sellers improve their service in the future. The feedback is automatically sent to the sellers to let them know what went right AND what went wrong. They can use this feedback to learn and improve so the next time the buyer’s experience is flawless.

Overall, the reaction has been tremendous. With 50+ shows left, we expect a lot more feedback and improvements over the coming months.

Have you used the ParkWhiz service, but didn’t leave feedback? Let us know. Log in to your account and click My Feedback.